While we hope that your awesome vacation will always go ahead as planned, we do know that sometimes things just come up and plans need to change.

You can absolutely cancel your order, however, depending on the timing of your cancellation and whether or not your supplies have already been purchased, you may incur a cancellation fee.

Please read below for further details on our cancellation policy & related fees.

Grocery Orders (Food & Beverages & Rental Items)

If you must cancel your purchase, we will refund your purchase amount, less the following fees:

Fishing Trips, Adventure Tours & Airport Transfers

Please note that all purchased trips are fully refundable in the event that your preferred date(s) cannot be accommodated, or in the event that your scheduled excursion is cancelled due to inclement weather.

If you must cancel your excursion, we will refund your purchase amount, less the following fees:

If you would like to proceed and cancel your Busy Burro order / reservation, please complete and submit our Cancellation Request Form.